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Return & Refund Policy

At SoloMoms! Talk we value your trust and satisfaction. We offer a variety of products, including affiliate recommendations, custom-printed merchandise, and digital downloads. Because each category is fulfilled differently, our return and refund policy varies depending on the type of product purchased.

If you have any questions, please contact us at contact@solomomstalk.com. We’ll be happy to help.

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Affiliate Products (Amazon Associates Program)

Some of the products featured in our store are offered through the Amazon Associates affiliate program. This means we may earn a small commission when you purchase a product marked “Buy on Amazon.” There’s no additional cost to you.

Because these items are sold and fulfilled directly by Amazon (or by third-party sellers on Amazon), all returns, refunds, and exchanges are handled by Amazon in accordance with their policies.

If you experience an issue with an Amazon order, please contact Amazon Customer Service directly. You’re always welcome to let us know as well—we’ll gladly point you in the right direction to help resolve your concern quickly.

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Print-on-Demand (POD) Products — Fulfilled by Printful and BookVault

Our merchandise and apparel are made to order and fulfilled by Printful. Our physical books are fulfilled by BookVault.
Because each item is custom-printed specifically for you, we’re unable to accept returns or exchanges for:

  • Buyer’s remorse

  • Incorrect size or color selection

  • Changes of mind after production begins

However, we’ll gladly replace or refund items that arrive damaged, defective, or misprinted.

To report an issue, please contact us within 7 days of delivery at contact@solomomstalk.com, and include:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

We’ll review your request promptly and work with Printful or BookVault to provide a replacement or refund as appropriate.

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Digital Products (eBooks, Courses, Audio Lessons, and Downloads)

All digital products—such as eBooks, courses, templates, and audio lessons—are non-refundable once accessed or downloaded, as digital content cannot be physically returned.

That said, if you experience a technical issue (e.g., download error or access problem) or make an accidental duplicate purchase, please contact us within 7 days of your order at minin.francis@gmail.com.

We’ll be happy to:

  • Help you access or re-download your purchase, or

  • Issue a refund or store credit in cases of duplicate transactions or verified technical errors.

We review all refund requests on a case-by-case basis and aim to ensure a fair and positive resolution.

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European Union 14-Day Cooling-Off Period

If your merchandise is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To be eligible, your item must be in the same condition in which you received it—unworn or unused, with tags, and in its original packaging—and you must provide the receipt or proof of purchase.

Please contact us at minin.francis@gmail.com to initiate a return. Once accepted, we’ll provide instructions for returning the item.

Please note: This right applies only to physical goods. Digital products and items made to order (such as POD products) are exempt from the EU cooling-off period under consumer law.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

If a return or replacement is approved, you’ll receive confirmation via email, along with any required shipping instructions or return labels.

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Refunds

We’ll notify you once your return has been received and inspected, and let you know if the refund is approved. If approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since your return was approved, please contact us at minin.francis@gmail.com.

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Need Help?

If you’re unsure whether your purchase qualifies for a return or refund, please reach out to us at minin.francis@gmail.com. We’ll help you identify which policy applies and guide you through the next steps.

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Summary

Product Type

Fulfilled By

Return Policy

Amazon Affiliate Products

Amazon or third-party seller

Handled under Amazon’s return policy

Print-on-Demand Merchandise

Printful

Replacement/refund for defects or damage only

Physical Books

 

Digital Products

BookVault

 

SoloMoms! Talk

Handled by BookVault

 

Non-refundable once accessed; exceptions for technical or duplicate errors

EU Physical Orders

Printful or other

14-day cooling-off period (unworn, unused items only)

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Our Promise:
We treat every customer interaction with honesty, fairness, and care. Thank you for supporting SoloMoms! Talk and for being part of our community. 

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